Refund Policy

1. Overview

This Refund Policy explains how refunds work for Slopwriting word credits and paid plans for U.S. purchasers. It is publicly available without signing in.

2. Web purchases through Stripe

Where web checkout is available, Stripe is the payment processor for Slopwriting purchases. Stripe processes payments, stores payment methods securely, issues receipts, and hosts the customer billing portal. Billing support and eligible refund processing are handled by Slopwriting.

To request help with a web purchase, email support with the purchase email address, transaction date, and reason for the request.

3. Refund requests

Refund requests are reviewed based on the purchase method, usage, duplicate charges, technical issues, suspected fraud, and applicable law. If approved, refunds are usually returned to the original payment method within 5–10 business days (web purchases via Stripe).

Currency. All prices are listed and charged in U.S. Dollars (USD). Bank-side fees, card-issuer fees, or foreign-transaction fees charged outside our checkout flow are not refundable. Refunds are issued to the original payment method for the charge.

Processing timeline. Once a refund is approved, we initiate it through Stripe the same business day. Funds typically appear on your statement within 5–10 business days, depending on your card issuer.

Chargeback policy. If you initiate a credit-card chargeback through your bank instead of contacting us first, your account may be suspended pending the dispute outcome to prevent abuse. We strongly prefer that you contact support first — duplicate charges and technical issues are usually resolved faster that way.

Common reasons to contact support include: duplicate charge, accidental purchase, inability to access paid features after payment, a technical issue that prevents use of the paid service, or a renewal dispute.

4. Word credits (non-expiring consumables)

Word Pass credits and single-paper passes are non-expiring consumable purchases. Once words have been spent on a rewrite, the consumed words are non-refundable.

Unused credits: refundable within 14 days of purchase, no questions.

Partially used credits: the unused remainder is refundable within 14 days; consumed words are not.

Technical issues that prevented use: if you purchased credits but a technical fault on our side prevented them from being usable, contact support with your purchase email and order number. We can verify the credit ledger and refund the unusable balance.

5. Subscriptions and renewals

Canceling a subscription stops future renewals. It does not automatically refund previous charges. If you believe a renewal should be refunded, contact support as soon as possible with the transaction details. Renewal refund eligibility is typically narrow and considered case-by-case; we generally consider whether the renewal occurred within the past 14 days, whether the service was used during that renewal period, and whether you had a reasonable expectation that the subscription would not renew.

Deleting your Slopwriting account, clearing browser data, or stopping use does not cancel a subscription. After cancellation, paid access generally continues through the end of the current billing period. No pro-rated refund is issued for the unused portion of a billing cycle, except where required by applicable law.

6. Abuse and fraud

We may deny refund requests or limit account access when we reasonably believe there is fraud, abuse, chargeback misuse, account sharing, or violation of the Terms of Service.

7. Contact

Refund and billing inquiries: contact support through the email address listed on the account page. Include your purchase email address, transaction date, and reason for the request.